Are you looking for your next Customer Success Manager?

I help companies achieve their business outcomes and drive customer adoption for maximum value.

My Approach

Collaborative

As a Customer Success Manager, I quarterback cross-functional teams to address customer issues and develop growth plans by collaborating with Sales, Engineering, Product, Professional Services, and Support teams.

Agile

I take an agile approach in my work to ensure the final result aligns with companies’ senior leadership. Managing multiple stakeholders for enterprise accounts requires flexibility and the ability to balance competing tasks.

Won Top Customer Success Manager Award during Sales Kickoff 2022

  • $1 Million+ Upsell in a Single Year

    By collaborating effectively with Sales from pre-sales to post-sales I drove customer success plans for customer expansion and growth

  • 6+ Years of Customer Success Management

    Over six years of experience in customer relationship building and account management within B2B SaaS Technology companies

  • >90% Retention Rate

    Responsible for over 30+ accounts ranging from Small MSSPs to large Enterprise Accounts in the Fortune 100.

ProCircular

I drove ProCircular’s implementation to help them automate their operations for:

  • Incident Response

  • SIEM Triage

  • Phishing Triage

  • Reporting & Analytics

    Resulting in:

  • 60% Efficiency Improvement with Security Automation

See the Video here

Case Studies

Cyber DIG

After leading Cyber DIG’s implementation, they were able to automate the following use cases:

  • Phishing Triage

  • SIEM Triage

    Resulting in:

  • Increase Endpoint Device Count “from a couple hundred to now several thousand – without expanding our staff.”

  • 30 – 40% Time Savings by automating SIEM alerts, “it’s now just seconds inside of Swimlane”

See the video here

1898 and Co.

Launching our Medley program, we were able to partner with 1898 and Co to improve

  • OT Security

  • GRC

    Resulting in:

  • Saving 45-minutes per indicator of compromise (IOC) investigation 

  • Scalable and secure deployments that are in compliance with NERC CIP requirements 

  • Secure asset management for the energy grid 

Read about it here

What Referrals are Saying

"His focus on providing quick and efficient service consistently exceeded our clients' expectations, leading to successful renewals and strengthening our trust with our Fortune 500 customers."

Jeff Schulz, Regional Sales Director, Riverbed Technologies

"I haven’t worked with a Customer Success Manager who prepares as much as he does for every interaction he has with a customer."

Mark Bjerke, Regional Sales Director, Swimlane inc.

Get in Touch!

Let’s have a chat and see if we can find alignment with your business goals. I’m always open to new connections, reach me at jmunger10@gmail.com